Writing.I write a monthly newsletter called The Experience Explorer, conversations and field notes from the wide world of experience design. I’m also working as a contributing author on a forthcoming textbook entitled 'Customer Experience in Fashion Retail: Merging Theory and Practice.'I’ve been featured in national newspapers and around the web. Select pieces below: How the world’s most famous trunk maker inspired an ‘epic’ video game— The Telegraph The metaverse is here – but what is it and what does it mean for brands?— WPP IQ How Black Friday went from being one day to a full month of temptation— Metro News Re-imaging Retail Post-Covid: New business models and using every square foot— Courier Mag (Print Article) Places & Spaces: Thriving in third spaces— Well Watching The best dinner parties are the ones where guests don’t know one another— Quartz This Global Supper Club Is Reframing How We Connect with Each Other— Thrive Global Why Stories Matter: A conversation with the BYOS founders — Creation: Open Minds
